{"id":7234,"date":"2021-11-16T00:00:00","date_gmt":"2021-11-16T05:00:00","guid":{"rendered":"https:\/\/bxglobal.wpengine.com\/us\/product-news-customer-communication-and-collaboration-has-never-been-easier\/"},"modified":"2022-06-29T00:30:43","modified_gmt":"2022-06-29T04:30:43","slug":"easier-customer-communication-and-collaboration","status":"publish","type":"news_media","link":"https:\/\/stg2.buildxact.com\/us\/news_media\/easier-customer-communication-and-collaboration\/","title":{"rendered":"Product News: Customer communication and collaboration has never been easier"},"content":{"rendered":"

Impress customers by d<\/span>eliver<\/span>ing<\/span>\u00a0a<\/span>\u00a0memorable\u00a0<\/span>experience<\/span>\u00a0from design<\/span>\u00a0<\/span>t<\/span>o delivery.<\/span><\/span>\u00a0<\/span><\/strong><\/h2>\n

As a custom home builder, you know that first impressions matter,\u00a0and\u00a0the secret to success is to stand out from the competition\u00a0from the outset.\u00a0\u00a0<\/span>\u00a0<\/span><\/p>\n

However, meeting with a builder to discuss designs and plans for\u00a0the family home can be daunting\u00a0for homeowners.\u00a0They\u00a0have a lot to consider, not the least being\u00a0selecting\u00a0a builder they trust to deliver their dream\u00a0home.<\/span>\u00a0<\/span><\/p>\n

The first meeting is all about building rapport\u00a0–\u00a0selling their\u00a0skills and experience,\u00a0and\u00a0the process a builder\u00a0will use to ensure the build will be as seamless as possible for the homeowner.\u00a0Demonstrating a professional approach to communication\u00a0is key.<\/span>\u00a0<\/span><\/p>\n

We’ve recently released exciting new features and enhancements to take customer communication\u00a0in Buildxact\u00a0to the next level.<\/span>\u00a0<\/span><\/p>\n

One portal for all communication<\/strong><\/h2>\n

Consider all the different types of communication a builder has with their customer and the different channels – it quickly adds up. Design suggestions shared via Pinterest, quotes going out via email, signature approvals on PDFs, verbal approvals on change orders over the phone by the wife (although the husband is not across the change). Keeping track of communications and ensuring customers are across all documentation is hard!<\/span>\u00a0<\/span><\/p>\n

Buildxact has solved this problem\u00a0with a\u00a0Client Portal.\u00a0<\/span>\u00a0<\/span><\/p>\n

Customized to the\u00a0builder\u2019s\u00a0brand and\u00a0<\/span>accessible\u00a0via\u00a0the\u00a0builder\u2019s\u00a0website<\/span><\/a>\u00a0(or direct link), builders can\u00a0present\u00a0prospective customers with\u00a0a professional communication tool to\u00a0provide\u00a0a\u00a0better customer experience.\u00a0With a secure login, builders and their customers\u00a0can\u00a0easily collaborate on\u00a0<\/span>designs, sharing images and plans<\/span><\/a>, and\u00a0<\/span>communicating<\/span><\/a>\u00a0in one\u00a0centralized location.\u00a0<\/span>\u00a0<\/span><\/p>\n

Stand out with branded quotes<\/strong><\/h2>\n

Builders can maintain cost visibility, manage customer expectations, and keep track\u00a0<\/span>of customer approvals on quotes, invoices, and\u00a0variations\u00a0on the go with the Client Portal.<\/span>\u00a0<\/span><\/p>\n

If\u00a0the pandemic\u00a0has taught us anything,\u00a0it\u00a0is\u00a0that it\u2019s\u00a0important\u00a0to have\u00a0options \u2013 options to visit a customer face-to-face to talk through a quote or the option to send digitally.\u00a0<\/span>\u00a0<\/span><\/p>\n

Builders can choose to email (synced with Buildxact so the email can be\u00a0viewed\u00a0along\u00a0with job information) or\u00a0share quotes via the Client Portal\u00a0so\u00a0the customer\u00a0can\u00a0view all financial documents in one location. With the\u00a0<\/span>option to accept quotes digitally<\/span><\/a>, even if builders\u00a0can\u2019t\u00a0get out to see the customer, the job can still progress to\u00a0the\u00a0contract stage quickly.<\/span>\u00a0<\/span><\/p>\n

There may\u00a0even\u00a0be times when\u00a0the builder shares\u00a0multiple quotes\u00a0with the customer.\u00a0With digital acceptance\u00a0on the Client Portal, builders can\u00a0easily identify\u00a0and convert the\u00a0approved\u00a0quote to a job.\u00a0And to ensure builders stay on top of\u00a0their\u00a0margins,\u00a0notifications highlight any cost differences between\u00a0the\u00a0approved\u00a0quote and\u00a0the\u00a0job\u00a0estimate.\u00a0<\/span>\u00a0<\/span><\/p>\n

With transparency\u00a0across the financial\u00a0side of the build, customers\u00a0feel comfortable\u00a0knowing\u00a0there will be no surprise expenses coming through\u00a0at the end.<\/span>\u00a0<\/span><\/p>\n

Easy progress updates<\/strong><\/h2>\n

Easily keep your customers informed throughout the build<\/span>\u00a0by\u00a0<\/span><\/span>sharing images and messages on the Client Portal<\/span><\/span><\/a>.\u00a0<\/span>With a record of all\u00a0<\/span>communication<\/span>, the portal removes\u00a0<\/span>the potential for he said\/she said\u00a0<\/span>confusion<\/span>, shifting<\/span>\u00a0the conversation<\/span>\u00a0to<\/span>\u00a0collaboration\u00a0<\/span>and excitement\u00a0<\/span>about the\u00a0<\/span>build<\/span>\u00a0progress instead<\/span>.\u00a0<\/span><\/span>\u00a0<\/span> <\/span><\/p>\n

24\/7 online access, always<\/strong><\/h2>\n

With 24\/7 access from any device, exceptional customer service doesn\u2019t end with the build. C<\/span>ustomers can access the portal long after the\u00a0<\/span>build<\/span>\u00a0has finished<\/span>\u00a0to reference<\/span>\u00a0any aspect of the job<\/span>. For example, they may need to see the<\/span>\u00a0paint\u00a0<\/span>colors,<\/span>\u00a0or\u00a0<\/span>appliance details if\u00a0<\/span>additional work in the future<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n

\n

Technology provides an opportunity\u00a0for\u00a0builders to thrive with an unmatched\u00a0competitive advantage.\u00a0By offering a professional communication tool,\u00a0whilst also\u00a0improving efficiencies, builders can\u00a0save time, win more\u00a0jobs,\u00a0and\u00a0grow their business.<\/span>\u00a0<\/span><\/p>\n

From design to delivery and beyond, Buildxact helps builders keep their customers informed\u00a0and satisfied\u00a0throughout the entire\u00a0build\u00a0experience.<\/span>\u00a0<\/span><\/p>\n

Check out this video to\u00a0find out more about\u00a0<\/span>lead management and\u00a0the\u00a0client portal\u00a0<\/span><\/a>\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Technology provides an opportunity\u00a0for\u00a0builders to thrive with an unmatched\u00a0competitive advantage.\u00a0By offering a professional communication tool,\u00a0whilst also\u00a0improving efficiencies, builders can\u00a0save time, win more\u00a0jobs,\u00a0and\u00a0grow their business.\u00a0<\/p>\n

Buildxact<\/span><\/a> Customer communication<\/span><\/a><\/div>\n","protected":false},"author":1,"featured_media":7274,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[116,37],"class_list":["post-7234","news_media","type-news_media","status-publish","format-standard","has-post-thumbnail","hentry","tag-buildxact","tag-customer-communication"],"acf":[],"yoast_head":"\nCustomer communication and collaboration has never been easier<\/title>\n<meta name=\"description\" content=\"The Buildxact Client Portal offers ways for builders to communicate with their customers about construction plans, images and schedules.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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